Apply for Electronic Products Warranty

Fill in your basic information and electronic product information purchased with KOHLER Taiwan in the form below, and you will enjoy an extended one-year maintenance warranty service after approval. (Exclusive for Kohler intelligent toilet, and bidet seats)

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By joining our mailing list, you will also enjoy receiving special offers on products we think you will like based on similar items you may have looked at on our website. Please make sure you read our Terms and Condition as you will be agreeing to them by creating a Kohler account. You will also want to read our Privacy Policy so you understand how we collect and use your personal data.


If you decide not to take advantage of joining our mailing list to receive special offers on Kohler products, please know this will never affect your current purchases or your ability to order new products.
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Warranty Registration Form
Personal & Purchase Information
Name —
Address —
Email —
County or City —
Mobile Number —
Buying location (Authorized Showroom) —
Warranty Item Details
The purchase number of the item (SKU)
Product serial number
Warranty Card Number
Delivery Date
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Warranty Service Terms and Conditions

  1. This limited warranty is valid only within Taiwan and is subject to the terms and conditions applicable in Taiwan. For the coverage area and conditions of any international warranty, please refer to the warranty certificate provided with the respective product.
  2. To request warranty service, consumers must provide a valid purchase invoice, warranty card, or other acceptable proof of purchase for verification by an authorized service center.
  3. If repair parts are discontinued, out of stock, or otherwise unavailable, KOHLER Taiwan may, based on the product's age, depreciation, and current product availability, offer a replacement product of equivalent grade and value. Alternatively, with the consumer's consent, an upgraded product may be provided subject to payment of any applicable price difference.
  4. This warranty service is subject solely to the warranty period and conditions officially announced by KOHLER Taiwan.


Overseas Products

Products not sold through KOHLER Taiwan's authorized distribution channels, including but not limited to products purchased overseas or personally imported into Taiwan, may not be eligible for repair services (including warranty and chargeable repair services) due to product specifications, service requirements, regulatory restrictions, or parts availability. Examples include:

  1. Products with significantly different specifications from those authorized for sale in Taiwan.
  2. Products requiring service support unavailable in Taiwan due to differences in service environments, such as wireless communication standards, voltage requirements, or other technical specifications.
  3. Products requiring large-scale components for repair, or products for which replacement parts are no longer available or have been discontinued.


Exclusions from Warranty Coverage

  1. Products that have exceeded the applicable warranty period.
  2. Warranty certificates that are not stamped by an authorized dealer, contain altered information, are illegible, contain inaccurate purchase dates, or are not accompanied by valid proof of purchase.
  3. Damage or malfunction caused by natural disasters, insects, rodents, electrical surges, or other force majeure events.
  4. Damage or malfunction caused by external equipment, peripheral devices, or factors unrelated to the product itself; improper installation, operation, or use contrary to the product specifications or user manual; or abnormalities resulting from third-party software, applications, or unauthorized system modifications.
  5. Damage or malfunction beyond the scope of the manufacturer's warranty, including but not limited to moisture damage, physical damage, deformation, use of unauthorized software, firmware, or system settings, service performed by unauthorized repair providers, or use of non-genuine parts and accessories.
  6. Damage caused by improper handling, transportation, relocation, storage, or other human factors.
  7. Damage resulting from the use of equipment, components, or accessories that do not meet the product's specifications.
  8. Damage resulting from the use of an electrical environment, voltage, or current that does not comply with the product specifications.
  9. Variations in dimensions, tolerances, color differences, or other conditions that fall within acceptable design specifications and do not affect the normal functionality of the product.


These Terms and Conditions may be amended, revised, or supplemented from time to time. The most current version published on the official KOHLER Taiwan website shall prevail. Any matters not addressed herein shall be governed by the applicable laws and regulations of the Republic of China (Taiwan).
KOHLER Taiwan reserves the right to modify, supplement, and update these Terms and Conditions. The latest version will be published on the official KOHLER Taiwan website.
Should you require additional assistance, please contact us during business hours.


Customer Service Information

  • Address: 2F., No. 148, Songjiang Rd., Zhongshan Dist., Taipei City, Taiwan
  • Customer Service Hotline: +886 2 8511 3096
  • Email: Service_tw@kohler.com
  • Business Hours: Monday to Friday, 09:00–18:00 (excluding public holidays)
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